Terms and Conditions

MAY OFFER - Complimentary LED Therapy with Facial

Offer valid May 1st 2024 to May 31st 2024. Offer refers to receiving a complimentary LED therapy treatment with any facial treatment only. Offer cannot be transferred to other guests or exchanged for alternative treatments. Offer cannot be redeemed for cash or refunded. Further information on these terms and conditions can be found in salon or via an enquiry to our guest relations team.

APRIL OFFER - Additional 10% Off Courses Offer

Offer valid April 1st 2024 to April 30th 2024. Offer can be applied to all courses of treatments available. An ‘additional’ 10% off courses refers to receiving a discount on top of what is included in the standard treatment course discount. Promotional courses are valid for 6 months only, from date of purchase. Promotional courses can only be purchased during the promotional period. Treatments contained within a course cannot be transferred to other guests or exchanged for alternative treatments. Courses cannot be redeemed for cash or refunded.


This Privacy Policy outlines the type of personal information that is collected by Luminis from consumers, suppliers, distributors, service providers, website visitors and other individuals (“individuals” or “you”) and how we use and protect it. This Privacy Policy also tells you what to do if you do not want your Personal Information used for marketing purposes, and how you can change information you have already provided to us.

1.    What Personal Information does Luminis Collect?
2.    Why does Luminis Collect Personal Information?
3.    How does Luminis Collect, Use and Disclose Personal Information?
4.    To Whom does Luminis Disclose Personal Information?
5.    Privacy and Luminis Websites

Changes to this Privacy Policy Who to Contact and Making Changes to Your Personal Information


This Privacy Policy applies to Luminis and its personnel, representatives and agents. As used in this Privacy Policy, “Luminis” does not include resellers or distributors of Luminis products and services. Luminis shall comply with UK privacy legislation as it is enacted, and applicable privacy legislation in jurisdictions where Luminis carries on business. Luminis operations in jurisdictions with less stringent privacy laws are expected to make all reasonable efforts to meet the requirements of this Privacy Policy. However, nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against Luminis or any of its directors, officers, employees, agents or representatives.


BY SUBMITTING PERSONAL INFORMATION, YOU AGREE TO LUMINIS' COLLECTION, USE AND DISCLOSURE OF SUCH PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED IN AND IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, and reasonable notice, you may refuse or withdraw your consent to certain of the purposes described in Section 3 at any time by contacting us as described in Section 8. If you refuse or withdraw your consent, we may not be able to provide or continue to provide products, services and information which may be of value to you.


“Personal information” as used in this Privacy Policy means information about an identifiable individual, as defined in applicable privacy laws. Personal information may include your name, home address, home telephone number, home e-mail address, preferences and opinions. Consumers: Luminis may collect personal information about consumers when they submit information to our websites, call our Consumer Services Contact Centre or otherwise communicate with us (e.g. to enter a contest, send eCARDs, request information or mailings, buy a product or service, or participate in a survey). Third Parties: In limited circumstances, Luminis may collect personal information about third parties. For example, some of our websites offer visitors the ability to send information to a friend by e-mail (an eCARD).

A visitor may provide us with his or her friend’s name and e-mail address. Please note that Luminis will use such information only for the specified purpose (e.g. to send the eCARD) and we will not contact the third party again unless and until the third party contacts us. Children: Luminis is committed to protecting the privacy of children and we do not knowingly solicit information from children under the age of 13, except from time to time at certain websites that are directed to children.If a child under the age of 13 wishes to send us personal information, he or she is required to provide Luminis with his or her parent’s or guardian’s e-mail address so that we can obtain permission. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of correcting or deleting this information (please see “Who to Contact” in Section 8 below). We encourage parents of children under the age of 13 to regularly check and monitor their children’s use of e-mail and the Luminis websites.


Luminis and its agents, affiliates and service providers may collect, use and/or disclose Personal Information for one or more of the following purposes:

1.    to understand consumer needs and preferences, and to communicate with website visitors and consumers;
2.    to administer the Luminis Consumer Services Contact Centre and to respond to consumer inquiries;
3.    to conduct surveys, contests and promotions;
4.    to conduct research and statistical analysis;
5.    to distribute Luminis newsletters, promotional information, product samples, coupons and other material to individuals who have voluntarily enrolled in our mailing lists and/or e-mailing lists, including via third party mailing houses;
6.    to develop, enhance, market, sell, provide and inform individuals of, Luminis' products and services;
7.    to develop, enhance, market, sell, provide and inform individuals of, products and services of third parties, including our affiliates and suppliers, with whom Luminis has a commercial relationship;
8.    to update and verify Luminis databases and information provided by third parties;
9.    to monitor communications to ensure the consistency and quality of the products and services of Luminis, its affiliates, suppliers, distributors, retailers and other third parties with whom Luminis has a commercial relationship;
10.    with respect to individual service providers, suppliers, distributors and retailers, to: (1) consider whether Luminis or any of its affiliates should establish or continue a commercial relationship, including without limitation, to extend credit and to evaluate credit standing and to match credit bureau or credit reporting agency information, to check references and to confer with banking institutions; and (2) establish and maintain commercial relationships, to provide products and services, administer accounts, make and receive payments, facilitate product delivery and returns, and fulfill contractual obligations;
11.    to detect and protect Luminis and other third parties against error, negligence, breach of contract, fraud and other illegal activity, and to comply with Luminis audit requirements, and to audit compliance with Luminis' policies, procedures, laws and contractual obligations;
12.    to engage in business transactions that may involve the sale or transfer of personal information, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Luminis or its affiliates or any particular brand, product line or business unit;
13.    as permitted by, and to comply with, any laws or regulations; and
14.    for any other purpose to which an individual consents.


Luminis collects, uses and discloses personal information in accordance with the following ten privacy principles which form the basis of this Privacy Policy.


Luminis is responsible for personal information under its control and has designated Privacy Officers to be accountable for Luminis' compliance with this Privacy Policy and applicable laws.


Luminis identifies the purposes for which personal information is collected at or before the time the personal information is collected. Some of the identified purposes for which Luminis currently collects, uses or discloses personal information are described in Section 3 above.


The knowledge and consent of an individual are required for the collection, use, or disclosure of his or her personal information, except as permitted by law. In obtaining consent, Luminis uses reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed. In determining the appropriate form of consent, Luminis takes into account the sensitivity of the personal information and the reasonable expectations of a reasonable person. An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. At that time, Luminis will advise the individual of the implications of such withdrawal.


Luminis limits the collection of personal information, both the amount and the type of information, to that which is necessary for the purposes identified by Luminis. Luminis collects personal information by fair and lawful means, and not by misleading or deceiving individuals about the purpose for which information is being collected.


Luminis does not use or disclose personal information for purposes other than the identified purposes for which it is collected, except with the consent of the individual or as required or permitted by law. Luminis retains personal information only as long as is necessary to fulfil the identified purposes.


Personal information held by Luminis is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about an individual. Luminis does not routinely update personal information, unless such process is necessary to fulfil the identified purposes. We rely on individuals to inform us of any changes to their personal information. To update your personal information, please see Section 8 below.
Security Safeguards

Luminis protects personal information by security safeguards appropriate to the sensitivity of the information. Luminis uses reasonable efforts and security measures to protect personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, modification, disposal or destruction.


Luminis makes this Privacy Policy readily available to individuals in order to provide specific information about its policies and practices relating to the management of personal information. This Privacy Policy is available on the Luminis Website and upon request to the Consumer Services Contact Centre via the contact information provided below.


Upon written request from an individual, Luminis will inform the individual of the existence, use, and disclosure of his or her personal information and, subject to certain exceptions provided by law, will give the individual a reasonable opportunity to review the personal information collected by Luminis. Luminis will make every reasonable effort to provide personal information in an understandable form within a reasonable time, generally within 30 days, and at minimal cost to the individual. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. If access is denied, Luminis will inform the requesting individual in writing.


Consumers may address a challenge concerning compliance with this Privacy Policy to Luminis' Consumer Services Contact Centre. Suppliers, resellers, distributors, retailers and other organisations and individuals may contact their Luminis representative. If an issue is not resolved, individuals may contact the Luminis Privacy Officers. All contact information is provided in Section 8 below.


In addition to the purposes identified above, from time to time Luminis may collect or disclose personal information from or to: a) a person who, in the reasonable judgment of Luminis, is providing or seeking the information as an agent of the subject individual, such as a parent or guardian of a child under the age of 13; b) service providers retained by Luminis to perform functions on its behalf or to provide services to Luminis, such as advertisers, promotion and mailing houses, market researchers, delivery contractors, auditors, website administrators, data processing, information technology and office services, provided such organisation or individual does not collect, use or disclose the personal information for any purpose other than to perform such functions or provide services to Luminis; or c) any third party where the subject individual consents to such collection, use or disclosure, or as required or permitted by law.


When you access Luminis websites, we may use a browser feature called a ‘cookie’ to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the website from which you came, number of visits, average time spent on our website, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites that uses cookies. Unless you specifically inform us (e.g. by completing a Luminis e-newsletter enrolment form), we will not know who you are. In addition to the identified purposes described in our Privacy Policy, Luminis may use this cookie information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites.


In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as registering for our services, obtaining information, corresponding with us, and participating in contests and surveys. We may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.


If you subscribe to any of our e-newsletters or other similar website services, Luminis may send you e-mail communications with information that may be useful to you, including information about the products and services of Luminis, its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from Luminis. In addition, at any time you may let us know that you wish to discontinue such mailings or contact by contacting the Consumer Services Contact Centre.


Our websites may contain links to other websites which are provided to you as a convenience only. You are advised that other third party websites may have different privacy practices than Luminis, and Luminis has no responsibility for such third party websites.


Luminis reserves the right to modify or supplement this Privacy Policy at any time. If we make any change to this Privacy Policy, we will post such changes on our website and will be available upon request to the Consumer Services Contact Centre. However, Luminis will seek an individual’s consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.


Please contact our Guest Relations Team by sending an e-mail to hello@luminisbeauty.co.uk or writing to the Luminis Customer Care, 12 Turnham Green Terrace, Chiswick, London, W14 1QP, if you have any questions or comments about this Privacy Policy or to do any of the following:

·    to correct, update or delete your personal information from our records
·    to correct, update or delete personal information that your child under age 13 has provided to Luminis
·    to unsubscribe from mailings and other Luminis contact
·    to report any suspected violations of this Privacy Policy

Luminis Service Providers, Suppliers, Distributors, Retailers and for all other privacy-related inquiries: If you have questions or comments about this Privacy Policy, please contact the Luminis representative that you correspond with in the normal course of your business relationship with Luminis. If any privacy-related issues or questions are not resolved through our representative, please write to our Guest Relations Team at the address noted above.

Date Last Revised: Effective November 2020

Description of Revisions: Not applicable 

Luminis is committed to protecting your privacy. Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy.


Luminis is required to comply with an internal SSI Privacy Policy that applies to all members of the SSI Group of companies in relation to the collection and use of personal information. However, where such policy conflicts with applicable UK law, Luminis is to comply with such UK law.

The products or services mentioned in this website are intended for UK consumers only and the claims made here relate solely to the products and services sold or provided by Luminis.

Your use of this web site constitutes your agreement with Luminis to be bound by, and to act in accordance with, these terms of use ("Terms of Use").


This site is owned and operated by Luminis, and contains material which is derived in whole or in part from material supplied by Luminis and its parent company, affiliates or subsidiaries. All material is protected by international copyright and trade-mark laws. Unless expressly authorized by Luminis, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site including code and software. You may download material from this site for your personal, non-commercial home use only, provided you keep intact all trade-mark, copyright and other proprietary notices. The use of any such material on any other website or computer network without Luminis' written consent is strictly prohibited. Your use of the trademarks, service marks and trade names on this web site in any manner other than as authorised in these terms and conditions, or as authorised in writing by Luminis is strictly prohibited.


If you download from this web site, the software and all files, images and data relating to the software will be licensed to you by Luminis. You do not own the downloaded software, and Luminis does not transfer ownership of the software to you. Luminis retains full ownership of and title to the downloaded software and all intellectual property rights related to the software. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form. If you download software from this web site, you represent and warrant to Luminis that you are not acting in violation of any laws.


By posting messages, uploading files, inputting data or submitting comments, suggestions, graphics, ideas and other information or material to Luminis through this web site, you are granting Luminis a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to:
1.    Use, copy, sublicense, adapt, transmit, publicly perform or display any such communication;
2.    Sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to the communication.
The foregoing rights shall include the right to exploit any proprietary rights in such communication, including but not limited to rights under copyright, trade-mark, service mark or patent laws under any applicable jurisdiction. Any information provided by you shall be considered non-confidential and non-proprietary. If this site offers you the opportunity to send e-cards, this license does not extend to the personalised content of any e-cards that you might send through this site.


Luminis may provide links and pointers to internet sites maintained by third parties or this site may be located on a third party web site. Neither Luminis, its parent or subsidiary companies nor their respective affiliates operate or control in any respect any information, products or services on these third-party sites. The inclusion of a link or the location of this site does not imply any direct or indirect endorsement by Luminis of that site. The materials in this site and any third-party sites are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Luminis disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Luminis does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the server that makes it available, are free of viruses or other harmful components. Luminis does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not Luminis) assume the entire responsibility and cost of all necessary maintenance, repair or correction. This web site is directed only to UK consumers for products and services of Luminis. This web site is not directed to U.S. consumers or any other consumers outside the UK.


This web site may include e-cards, bulletin boards and/or chat rooms (collectively the "Communications") allowing you to send messages to third parties or to interact with other users in real time. Luminis does not control the messages, information or files delivered through the Communications. It is a condition of your use of these Communications and this web site generally that you agree not to:

1.    Restrict or inhibit any other user from using and enjoying the Communications.
2.    Post, send or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, provincial, national or international law.
3.    Post, send or transmit any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights or which is protected by copyright, trade-mark or other proprietary rights or derivative works with respect thereto, without first obtaining permission from the owner or right holder.
4.    Post, send or transmit any information, software or other material which contains a virus or other harmful component.
5.    Post, send, transmit or in any way exploit any information, software or other material for commercial purposes, or which contains advertising. You understand and acknowledge that Luminis may from time to time monitor or review discussions, chats, posting and other transmissions on this web site. However, Luminis has no obligation to monitor the content of the Communications and assumes no responsibility for libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality or inaccuracy contained in any information transmitted to or from any such locations on this web site. Luminis reserves the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, or to edit, refuse to send or to remove any information or materials, in whole or in part, that in Luminis' sole discretion are objectionable or in violation of these terms and conditions. Notwithstanding anything else contained herein, your sole and exclusive remedy for Luminis' action is to discontinue using Luminis' site.


We may change or revise these Terms of Use from time to time by updating this posting. Please visit this area each time you visit the web site to keep up to date with the current terms regarding your use of the web site. Your use of the web site reaffirms your continuing agreement to the then-current Terms of Use.


This agreement is effective until terminated by Luminis at any time without notice. In the event of termination, you are no longer authorised to send e-cards and the restrictions imposed on you with respect to material downloaded from the bulletin boards, the disclaimers and limitations of liability set forth in this agreement, shall survive indefinitely.


This agreement shall be governed by and construed in accordance with the laws of the UK applicable therein, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.


The Luminis Gift Card can be redeemed online. 

Guests are asked to protect Gift Cards and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.

The Luminis Gift Card cannot be redeemed for cash or refunded.

The Luminis Gift Card is valid for the period of time indicated on the card itself.  The standard redemption period is 6 months from date of issue, unless otherwise stated.

Promotional Offers sold via Gift Cards will follow these terms and conditions but on occasions may not be valid with all therapists and/or at all salons.

The responsibility of using the Gift Card prior to expiry lies with the possessor of the Gift Card.  No pre-expiry reminders will be sent from Luminis.

·he remaining balance after the expiry date will be cancelled.

The Luminis Gift Card is not a cheque guarantee, credit or charge card and cannot be topped up.

When you use The Luminis Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given.

Please check in store for balance enquiries or via guestrelations@luminisbeauty.co.uk quoting the Gift Card number under the barcode.

Luminis reserves the right to amend the terms and conditions of the Gift Card from time to time where we consider it reasonable and necessary to do so. The current conditions will be available at all times in-salon and at www.luminisbeauty.co.uk. This does not affect your legal rights.

Issued by Luminis.

Any queries relating to Gift Cards or E Vouchers valid at Luminis but purchased through third party websites must be referred back to the seller.

All refunds of goods or services purchased with The Luminis Gift Card will be made in accordance with Luminis' Refund Policy. This does not affect your statutory rights.

If a payment issue arises after the purchase and issue of a gift card, Luminis reserves the right to cancel the set value on the gift card.


From time to time we offer discounted treatments and/or retail through in-salon, on line and other traditional media formats. These are subject to terms and conditions, which are usually, but not limited to, time, date, availability and quota restrictions.  We reserve the right to withdraw such offers at any time. Further information on these terms and conditions can be found in salon or via an enquiry to our guest relations team.


This offer is valid for first-time customers only and includes a 30% off discount on all treatments. This offer is only valid at the Luminis Chislehurst location only from the 21st March 2024 until 15th April 2024. The offer is only available for treatments booked between Monday and Friday. This offer cannot be combined with any other promotions or discounts. No cash alternative available.


Offer only applies to e-gift cards and not physical gift cards. Subject to availability. Discounts are only valid on selected items on our website and do not apply to any other treatments, courses, or already discounted products such as gift sets. Offers are not valid in conjunction with any other offer or codes and cannot be redeemed retrospectively. No cash alternative is available. Discounts do not apply to subscription products.


Customers will receive 10% off their first online retail purchase when subscribing to Luminis email database. Discount code will be sent directly to the new subscriber’s inbox once they have verified their email and confirmed their subscription. Discount is only valid for subscribers' first online retail order, excluding gift cards and e-gift cards. Offer is not valid with any other offer codes and cannot be redeemed retrospectively.


A purchase of 3 of the same treatment entitles the guest to a discount off the total cost.  These discounted treatments then have a validity period.

Courses of treatments listed on the price list are valid for 12 months only from date of purchase.

Promotional courses are valid for 6 months only, from date of purchase.  Promotional courses can only be purchased during the promotional period.

Treatments contained within a course cannot be transferred to other guests or exchanged for alternative treatments.

Courses cannot be redeemed for cash or refunded.


Appointment times and treatment type are reserved especially for you, our guest and on your request.  We would therefore request any changes to appointment type and time be made with at least 48 hours notice.

On certain appointments we operate a pre-payment booking scheme and reserve the right to charge 50% of the booking fee should we receive less than 24 hours notice and not be able to refill the appointment time.


If you are not 100% completely satisfied with our product(s) or service, please contact us by clicking here. Please note refunds are discretionary and are issued on a case by case basis.


Luminis is not just for women.  We welcome everyone to our Luminis salons.  Most of our treatments are suitable for men too.  If you are not sure if a treatment is right for you please ask one of our therapists in-salon or email hello@luminisbeauty.co.uk

If you are pregnant, breastfeeding or have any medical conditions or allergies, please let your therapist know in advance of your treatment so we can advise which treatments are right for you.

All treatments are available for 18 or over.  However we do have a selection of treatments available to teens, please ask for more details.

We advise all guests to arrive 10 - 15 minutes ahead of the allotted appointment time to allow details to be taken, refreshments made and for you to switch of your mobile phone and relax.

We will advise you any clothing requirements and provide towels and disposable underwear if needed.

In every therapy room there is a wardrobe for your personal effects; please keep your valuables safe as Luminis will not accept responsibility if anything is lost, stolen or damaged.

We provide a relaxing and peaceful atmosphere so we appreciate guests not bringing children or babies into the treatment areas.